Ace Handyman Services Rochester Hills

I hired Ace Handyman for my mom’s condo. I was happy that they scheduled a specific time as opposed to a window of time and gave us an estimated cost (which we came in below that as it took less time). They also quoted an approximate cost prior over the phone and approximately how long it would take. Tommy arrived on time. Got to work quickly. He was pleasant with his communication! He fixed two closet doors, installed a lower end shower head, he went and found the parts needed to replace some parts in one toilet and made sure the other would not overflow. He figured out why the kitchen faucet sprayer wouldn’t stay up anymore and fixed that with a weight that another plumbing (garbage disposal) repair company may have left off? Tommy, our handyman switched the hot and cold on her washer bc it had been installed backwards since before she purchased the condo! I gave a four but may deserve a five. Seemed a bit pricey but then again everything has gone up in price! Very happy with the service and would definitely hire them again! 👍😁

I called Ace Handyman Services this past week and had them come out - at the beginning, they were great and even squeezed me in at short notice; however, on the phone I was VERY descriptive of my issues - they were predominantly electrical and I even asked if this was something they could do - was assured everyone was licensed, certified and insured. When the craftsman came out, he was told that he would be replacing outlets, when in fact, I told the service schduler on the phone that the outlets in one of our bedrooms were not working and I thought we had some wiring or electrical issues - we even reset the breakers twice and explained this over the phone. The craftsman worked for about an hour to try and troubleshoot, he did the best he could, but he was reluctant to do anything too technical. He tried to replace a light fixture thinking that would solve the problem, but it did not. In the end, I was not able to get power restored, but I had to pay the $315, when truly, I should have only been charged the $89 service fee, and gladly would have as the craftsman did come and out tried his best. I called twice to ask for a partial refund as they were not able to complete the project, and no one has retuned my call. The woman who answered the phone is not in a position to offer the refund and I asked for a manger to call me back, but to no avail. While the notion of this service seems great, sadly, I think they overestimate what they're able to do for customers ... this is not a service for projects other than easy paint jobs or MINOR repairs. And they should have been up front when I called and not booked me for an appointment.

Scheduling is done with very skilled employees - not a rotary file of phone prompts based on pressing numbered answers. That frustration doesn't exist! In my case, my deck needed to be power washed followed with 2coats of oil-based paint. The power wash was scheduled - no problem. Then bouts of rain was the reason the painting had to be delayed - over and over agin. FYI! Again, the human schedulers would check weather conditions and THEY would recommend the delays!!!!! This happened at least 5 times from May 2023 until the job was just completed on August 1, 2023. From the Schedulers to the Service techs - NO Attitudes! A true dose of Customer appreciation,Special recognition to Thomas for deck painting, Jason for power washing and first round of painting, and Cooper for installing grab bars and a new shower rod. All great, skilled, energetic service individuals. All displayed customer courtesy. Thomas combined everything with a great sense of humor. Suggestion for management - Arrange for Thomas and then Cooper to have scenarios of customer goodwill, humor, courtesy for all new employees. Oh, have reference videos of schedulers, too. All baseline ways to service new customers and keep the established customer base.

Cooper was great! He did all the necessary work in a timely manner, very friendly and communicated with my wife and I about all the details to complete the work. I highly recommend Ace Handyman services!

This was my first time using the ACE Handyman Service and we had a great experience. Tommy showed up on time and was very eager to help us figure out the best solution for what we needed. He communicated with us every step of the way and was conscious of cost and not trying to gauge us on pricing or timing. He got the job done efficiently and cleaned up after himself. Would definitely use them again!